Contact Us
How Can Cycle Gear Help?
Have a question about an order, shipping update, return, exchange, product detail, or account issue? The Cycle Gear support team is here to help you get the information you need clearly and quickly.
Send us a message anytime at [email protected], or use the contact form on this page.
Email: [email protected]
Response time: 24–48 hours
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM
What to Include in Your Message
To help Cycle Gear review your request faster, please include as many helpful details as possible.
- Your full name and the email address used at checkout
- Your order number, if your question is about an order
- The product name, size, color, or item details, if relevant
- A clear description of what you need help with
- Photos, if your question involves an incorrect, damaged, or incomplete item
Customer Support Topics
Cycle Gear can help with common shopping and order questions, including:
Order Support
Questions about an order you placed, order details, item availability, or changes you need help reviewing.
Shipping Support
Help with shipping updates, delivery questions, missing package concerns, or address-related order details.
Returns & Exchanges
Support for return questions, exchange requests, item issues, sizing concerns, or next steps after receiving your order.
Product Questions
Help with product details, fit questions, compatibility, sizing, features, or choosing the right gear for your needs.
Account Help
Assistance with account access, checkout questions, email updates, or information connected to your customer profile.
Use the Contact Form on This Page
If a contact form is available on this page, you can use it to send your request directly to Cycle Gear. Please choose the topic that best matches your question and include your order number when your message is order-related.
You can also email us directly at [email protected].
Your Privacy Matters
Please do not send full payment card numbers, passwords, or other highly sensitive personal information by email or through the contact form. Cycle Gear will use the information you provide only to review and respond to your customer support request.
We’re Ready to Help
Thanks for reaching out to Cycle Gear. Whether you need help with an order, shipping, returns, exchanges, product questions, or account support, our team will review your message and respond within 24–48 hours during customer service hours.
