Privacy Policy
Last updated: March 18, 2026
Overview
This Privacy Policy explains how Cycle Gear collects, uses, shares, and protects information when you visit our website, create an account, place an order, contact customer support, subscribe to email marketing, or otherwise interact with our online store.
By using the Cycle Gear website, you agree to the collection and use of information as described in this Privacy Policy.
Customer support: [email protected]
Email marketing: Yes, when you subscribe or otherwise choose to receive marketing messages.
Cookies and analytics: Yes, used to support website functionality, performance, and shopping experience improvements.
Payment methods: PayPal, Stripe, and credit card payments.
Information We Collect
Cycle Gear may collect information you provide directly, information created when you use the website, and information needed to process orders and support customer service requests.
| Information Type | Examples | Why It May Be Collected |
|---|---|---|
| Contact Information | Name, email address, shipping address, billing address, and customer support details | To process orders, provide customer support, send updates, and respond to questions |
| Order Information | Items purchased, order number, delivery details, return requests, and exchange details | To fulfill orders, manage shipping, handle returns, and maintain order records |
| Account Information | Login details, saved preferences, order history, and account-related requests | To provide account features and help manage your shopping experience |
| Payment Information | Payment method, transaction details, billing information, and payment confirmation details | To complete purchases, verify payment, prevent fraud, and manage refunds |
| Website Usage Information | Pages viewed, products viewed, device type, browser type, approximate location data, and website interactions | To improve website performance, analyze usage, and support a better shopping experience |
| Communication Information | Emails, support requests, form submissions, feedback, and customer service messages | To respond to questions, resolve issues, and keep support records |
How We Use Information
Cycle Gear uses customer information to operate our online store, process orders, provide support, improve the website, and communicate with customers.
- To process, confirm, fulfill, and manage orders
- To provide shipping updates, tracking support, return help, and exchange assistance
- To respond to customer service requests and product questions
- To manage accounts, preferences, and customer communications
- To process payments, refunds, and fraud-prevention checks
- To personalize and improve the website experience
- To send email marketing messages when you subscribe or opt in
- To understand website performance through cookies and analytics
- To protect the website, customers, and store operations from misuse or unauthorized activity
- To comply with applicable business, tax, accounting, security, and legal obligations
Order Processing
When you place an order with Cycle Gear, we use the information you provide to confirm your purchase, process payment, prepare your order, arrange shipping, provide tracking details, support delivery, and handle any return or exchange request.
We may contact you if we need to verify order details, correct an address issue, review payment information, respond to a support request, or provide updates about your order.
Payment Information
Cycle Gear accepts payment through PayPal, Stripe, and credit card payment options. Payment information is used to authorize, process, confirm, and refund transactions when applicable.
We do not ask customers to send full payment card numbers, passwords, or highly sensitive payment credentials by email. Payment details may be processed by the payment provider you choose at checkout, subject to that provider’s own security practices and policies.
Cookies & Analytics Tracking
Cycle Gear uses cookies and analytics-related technologies to help the website function, remember shopping preferences, support cart features, understand website performance, and improve the customer experience.
Cookies may collect information such as browser type, device type, pages viewed, referring pages, approximate location, time spent on the website, and interactions with products or features.
- Essential cookies: Help the website, cart, checkout, and account features work properly.
- Preference cookies: Help remember choices such as settings or shopping preferences.
- Analytics cookies: Help us understand website traffic, page performance, and customer browsing behavior.
- Marketing cookies: May help measure marketing performance or show more relevant messages where applicable.
You can adjust cookie settings through your browser. Disabling some cookies may affect website functionality, cart behavior, checkout, or account access.
Email Marketing
If you subscribe to Cycle Gear email marketing, sign up for offers, or otherwise choose to receive promotional messages, we may use your email address to send updates about products, promotions, store news, and related offers.
You can unsubscribe from marketing emails by using the unsubscribe link in an email or by contacting us at [email protected]. Even if you unsubscribe from marketing messages, Cycle Gear may still send order-related or service-related emails when necessary.
Service Providers
Cycle Gear may share limited information with service providers that help us operate the website, process payments, fulfill orders, provide shipping support, manage customer service, analyze website activity, prevent fraud, host store functions, and support marketing communications.
These service providers are expected to use information only as needed to provide services for Cycle Gear and to maintain appropriate protections for customer information.
When Information May Be Shared
Cycle Gear may share information when needed to operate the store, complete transactions, protect customers, comply with obligations, or respond to valid requests.
- With payment providers to process PayPal, Stripe, and credit card payments
- With fulfillment and shipping-related service providers to deliver orders
- With customer support tools or service providers to respond to requests
- With analytics or website performance tools to understand and improve the website
- With marketing service providers when email marketing is enabled and you subscribe
- When necessary to prevent fraud, protect rights, or maintain website security
- When required to comply with applicable legal, tax, accounting, or regulatory obligations
Data Security
Cycle Gear uses reasonable administrative, technical, and organizational measures designed to protect customer information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.
No website, payment system, email system, or online storage method can be guaranteed to be completely secure. Please use strong passwords, keep account details private, and contact us if you believe your information may have been accessed without permission.
Data Retention
Cycle Gear keeps customer information for as long as needed to provide store services, process orders, manage returns and exchanges, maintain business records, respond to customer requests, resolve disputes, prevent fraud, and meet applicable recordkeeping obligations.
When information is no longer needed, we may delete, anonymize, or securely retain it as appropriate for business, security, or compliance purposes.
Customer Privacy Rights
Depending on where you live, you may have certain privacy rights regarding your personal information. These rights may include the ability to request access to your information, correction of inaccurate information, deletion of certain information, a copy of information, or limits on certain uses of information.
To make a privacy request, contact Cycle Gear at [email protected]. We may need to verify your identity before completing a request. Some requests may be limited by order history, fraud prevention, tax, accounting, security, or other required recordkeeping needs.
Children’s Privacy
The Cycle Gear website is intended for general ecommerce use and is not directed to children. We do not knowingly collect personal information from children.
If you believe a child has provided personal information to Cycle Gear, please contact us at [email protected] so we can review the request and take appropriate action.
International Users
If you access Cycle Gear from outside the country where our store systems or service providers operate, your information may be processed or stored in locations different from where you live.
By using the Cycle Gear website or placing an order, you understand that information may be handled by service providers involved in website hosting, payment processing, order fulfillment, customer support, analytics, and related store operations.
Third-Party Links
The Cycle Gear website may contain links to third-party websites, payment pages, tools, or services. This Privacy Policy does not control the privacy practices of third parties.
Please review the privacy policies of any third-party service you choose to visit or use.
Policy Updates
Cycle Gear may update this Privacy Policy from time to time to reflect changes in store operations, website features, privacy practices, or applicable requirements.
When updates are made, the revised Privacy Policy may be posted on this page with a new “Last updated” date. Your continued use of the website after updates are posted means you accept the revised policy.
Contact Us
If you have questions about this Privacy Policy, your personal information, customer privacy rights, email marketing preferences, order information, or account details, contact Cycle Gear at [email protected].
