Return Policy
30 Days Free Returns
Cycle Gear offers 30 Days Free Returns on eligible items. If your order is not right, please contact our customer service team before sending anything back so we can provide the correct return instructions and return details.
Return window: 30 days from the date your order is delivered
Return service: 30 Days Free Returns
Refund processing time: 3–15 days after the returned item is received and inspected
Customer support: [email protected]
Return Policy Summary
Use this table for a quick overview of how returns work at Cycle Gear.
| Return Detail | Policy |
|---|---|
| Return Window | 30 days from the date your order is delivered |
| Return Cost | Free for approved eligible returns |
| Return Instructions | Customers must contact customer service before sending any return |
| Refund Processing | 3–15 days after the returned item is received and inspected |
| Return Address | Please contact our customer service team at [email protected] to receive the correct return instructions and return details. |
Return Eligibility
To be eligible for a return, your item must meet the return conditions listed below. Cycle Gear may decline a return if the item does not meet the eligibility requirements.
- The return request must be made within 30 days of delivery.
- The item must be unused, unworn, unwashed, and unaltered.
- The item must be in its original condition.
- Original tags, labels, accessories, manuals, parts, and packaging should be included when applicable.
- The item must not be damaged by improper use, installation, wear, accident, or neglect.
- The return must be approved through customer service before the item is sent back.
Item Condition Requirements
Please inspect your item carefully before starting a return. Returned items should be clean, complete, and packed securely to help prevent damage during return shipping.
Items that show signs of use, wear, installation, washing, alteration, missing components, or customer-caused damage may not qualify for a refund.
Non-Returnable Items
Some items may not be eligible for return. Non-returnable items may include:
- Items returned after the 30-day return window
- Items that have been used, worn, washed, installed, altered, or damaged
- Items missing original packaging, tags, accessories, parts, or included materials
- Items marked as final sale or non-returnable on the product page
- Gift cards, digital products, or downloadable items, if offered
- Items returned without contacting customer service first
If you are unsure whether your item is eligible, contact us before sending it back.
How to Start a Return
Customers must contact customer service first to receive return instructions and return details. Please do not send any item back without approval.
- Email [email protected] within 30 days of delivery.
- Include your order number, the email used at checkout, the item you want to return, and the reason for the return.
- Wait for our customer service team to review your request and provide return instructions.
- Pack the approved item securely with all required packaging, tags, parts, and accessories.
- Follow the return details provided by customer service.
Important: Returns sent without contacting customer service first may not be accepted.
Return Shipping Cost
Cycle Gear offers 30 Days Free Returns for approved eligible returns. Once your return request is reviewed, our customer service team will provide the correct return instructions and return details.
Do not ship your return to any address without receiving instructions from customer service first. A fixed return address is not displayed on this page.
Refund Process
After your returned item is received and inspected, Cycle Gear will review the item condition and return eligibility. If the return is approved, your refund will be processed to the original payment method when possible.
Refund processing time is 3–15 days after the returned item is received and inspected. Your bank, card provider, or payment service may require additional time to post the refund to your account.
Exchanges
If you need a different size, color, or item, contact customer service at [email protected]. Our team will review your request and provide the next steps based on item eligibility and availability.
Exchange options may depend on product availability. If an exchange is not available, our team may provide return instructions for an eligible item instead.
Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, incomplete, or different from what you ordered, contact Cycle Gear as soon as possible at [email protected].
Damaged Items
Please include photos of the item, packaging, and any visible damage so we can review the issue clearly.
Wrong Items
Please include your order number and photos of the item received, including product labels or packaging when available.
Missing Items
If part of your order is missing, contact us with your order number and a description of the missing item.
Defective Items
Describe the issue clearly and include photos or videos when helpful so our team can review the problem.
Final Sale Rules
Items marked as final sale, clearance final sale, or non-returnable on the product page are not eligible for return or exchange unless the item arrives damaged, defective, or incorrect.
If you believe a final sale item arrived with an issue, contact customer service before sending it back. Our team will review the request and provide instructions when applicable.
What to Include When Contacting Us
To help us review your return request faster, please include:
- Your full name
- Your order number
- The email address used at checkout
- The item name or SKU, if available
- The reason for the return or exchange
- Photos, if the item is damaged, defective, incorrect, or incomplete
Contact Us
If you have questions about this Return Policy, return eligibility, exchanges, damaged items, wrong items, or refund processing, contact Cycle Gear at [email protected].
Please contact our customer service team before sending any return. Returns sent without contacting customer service first may not be accepted.
